Delivery & Returns
|DELIVERY OPTION||COURIER||TRANSIT TIME||COST||FREE SHIPPING|
|UK STANDART||Royal Mail||3 - 6 working days||£4.50||from £150|
|UK EXPRESS||Fedex Express||1 - 2 working days||£7||from £150|
|EU STANDART||Fedex||5 - 10 working days||14€||from 250€|
|EU EXPRESS||Fedex Express||2 - 4 working days||20€||from 250€|
|US/CANADA STANDART||Fedex||5 - 10 working days||18$||from 250€|
|US/CANADA EXPRESS||Fedex Express||2 - 4 working days||20$||from 250$|
|WORLDWILDE STANDART||Fedex||5 - 10 working days||£19||from 250$|
|WORLDWILDE EXPRESS||Fedex Express||2 - 4 working days||£28||from £250|
For any urgent queries, please contact our customer services team who are always on hand to help during the office hours of 10am-6pm GMT, Monday-Friday (excluding UK Bank Holidays).
Call us on +44 20 7590 0999 or alternatively email us on email@example.com.
Free collection from our London store (Monday to Saturday, from 10am to 6pm)
14 Cale street,
London SW3 3QU
Please allow 1-2 days for collection. We will notify you on the day your order is available to pick up via the email address provided at the time of your order.
Collect in store orders will be held at the store for 7 days.
We will dispatch your order within 48hours after it has been placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.
Please make sure that the shipping address and contact details are correct as we are unable to redirect orders once they are on their way to you.
If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Amaia Clothing to apply additional courier or postal charges to your account.
Please note that during sales and promotional periods it may take a little longer than usual for your order to arrive.
TAXES & DUTIES FOR EU SHIPMENT
All shipments to the EU are now being dispatched on a Delivered Duty Paid basis so all VAT taxes are all paid for and you will incur NO EXTRA charges at delivery.
TAXES & DUTIES FOR US, CANADA AND REST OF THE WORLD
All orders are shipped on a Delivery Duty Unpaid basis. Product prices displayed are exclusive of all taxes and duties. As the recipient, please note that all taxes and duties that may be incurred are the responsibility of the purchaser and not of Amaia Clothing Ltd.
US: no taxes for up to $800 orders
Japan: no taxes for up to ¥200 000 orders
If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you.
In the event of replacements or exchanges being sent to non-domestic countries no duty is normally charged.
Love and care goes into every Amaia garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 30 days of receiving your item. If 30 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.
Should you wish to return/exchange an order, you must notify us within 14 days of receiving the order by email to firstname.lastname@example.org quoting your name and order number. Clearly explain why you would like to return/exchange your item(s). Please keep your Proof of Purchase safe until your refund has been dealt with.
Please send returned items via “signed for” to:
Amaia, Returns department, 14 Cale Street, London SW3 3QU, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Amaia Clothing is not responsible for any returns lost in transit – it is recommended that you include tracking and insurance for your protection. Your statutory rights are not affected by our returns policy.
RETURNS EUROPE, US, CANADA AND REST OF THE WORLD
Please note that international customers will be responsible for all postage costs when returning items.
For international customers, including customers in EU countries, who are looking to return our products, please make sure to complete your customs return form with the following description "British return goods" on the outside of your package. Our depot services won't take parcels charged by customs Duty or import VAT, and consequently your package will be sent back to you. Amaia Clothing is not liable for any customs or import charges that may be incurred for international customers returned goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment.
If you wish to exchange an item for a different size, please send us an email at email@example.com notifying us of your exchange then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free.
Please note that you will be responsible for paying for your own shipping costs for returning your item.
NON RETURNABLE/NON REFUNDABLE ITEMS
Socks & Tights
Due to hygiene reasons, we are unable to offer a refund and/or exchange on ALL socks and tights, face masks and hair accessories.
Our Bespoke garments are custom made in Spain, using specific measurements for your child, and are therefore not refundable or exchangeable.